Refund policy

We offer a 30-day return window. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition in which it was received, with all included parts, manuals and original packaging. Proof of purchase is required.

To request a return, email areliobusiness@gmail.com with your order number and the reason for the request. If the return is approved, we will provide the correct return address and instructions. Please do not send an item back without authorization; unauthorized returns may not be accepted.

Damaged, defective or incorrect items

Inspect your order when it arrives. Contact us promptly if it is damaged, defective or incorrect, and include clear photos or video so we can review the issue and make it right.

Exceptions

For hygiene and safety, used grooming tools, used pet-care products, opened consumables, personalized items and gift cards cannot be returned unless they arrived damaged, defective or incorrect. Items showing misuse, pet damage or normal wear are not eligible.

Return shipping

If the return is due to a verified defect, damage or fulfillment error, we will provide the appropriate resolution and return instructions. For approved change-of-mind returns, the customer is responsible for return shipping and any non-refundable carrier charges.

Refunds

We will notify you after the approved return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. Original expedited-shipping charges, if any, are not refundable.

European Union cooling-off period

Where applicable, customers receiving goods in the European Union have the statutory right to cancel or return an eligible order within 14 days, subject to applicable law.

Questions? Contact areliobusiness@gmail.com.