Shipping policy

Shipping destinations

Arelio currently accepts orders for the destinations available at checkout. If your address cannot be selected or a shipping option is not displayed, we are not currently able to ship that order to your location.

Processing

Orders are normally prepared within 1–3 business days after payment is authorized. Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during high-volume periods or when an address requires verification.

Delivery estimates

Delivery times vary by product, supplier location and destination. Most orders arrive within approximately 5–15 business days after dispatch, but this is an estimate and not a guarantee. Carrier, weather, customs and other events outside our control can cause delays.

Shipping cost

The shipping rate available for your order is shown at checkout before payment. When “Free Shipping” is displayed, no standard-shipping fee is charged for that order.

Tracking and split shipments

Tracking is emailed after dispatch when available. Items in one order may ship separately and may have different tracking numbers or arrival dates.

Address accuracy

Please check your shipping address before completing payment. Contact areliobusiness@gmail.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins, and customers may be responsible for costs caused by an incorrect or incomplete address.

Lost, damaged or delayed packages

If tracking shows no movement for an unusual period, the package arrives damaged, or it is marked delivered but cannot be located, contact us with your order number. Keep the packaging and include photos when damage is involved so we can investigate with the carrier or supplier.

International duties

If international checkout is offered, import duties, taxes or customs charges not collected at checkout may be the recipient’s responsibility, subject to local law.

Questions? Email areliobusiness@gmail.com.